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Frequently Asked Questions
Do I need to know how to swim to snorkel?
For the experience to be amazing a sense of confidence in the water is helpful, but if you want to do something new, let us know when booking and we would more than happy to give you that new experience, and we will make you feel good in the water with flotation aids and a calm environment to try.
WHAT ELSE IS GREAT TO DO? Check out the ‘Best Bits’ travel guides for some great planning ideas!
Can I book online?
Yes you can! Click “Book Now” at the bottom of this page, this will show you dates and if space is available. Booking fee applies. Feel free to contact us for any future bookings (minus booking fee) at info@boisnorkelling.co.nz please be aware that we don’t have an office and I am often out of cellphone coverage, so you may not get a response straight away, but I do check the emails each night, or text me a message of your interest.
What if I get motion sickness?
If you are prone to sea / motion sickness please take some motion sickness tablets the night before, and in the morning of the trip before hopping on the boat. This will help a lot. The snorkelling is done from the boat and then you will be in the water so no land to stand on. Remember to bring water and a warm jacket too.
If you suffer from a heart condition it is medically advised that you do not participate in snorkelling. We ask also that an medium level of fitness / honesty applies when travelling with us.
What is your cancellation/bad weather policy?
Mother Nature can provide all sorts of challenges and can dictate where we can go with our trips. Bay of Islands Snorkelling reserves the right to cancel the trip or change the snorkelling site for safety reasons. Any trip cancelled by Bay of Islands Snorkelling due to adverse weather conditions will be fully refunded. We watch the weather all the time so will get in contact with you to talk.
- Customer cancellation: If you cancel your booking before 24 hours of the trip departure time you will receive 100% refund of the booking price.
If you cancel within 24 hours of the trip departure time there is no refund given.
No show or late will NOT get a refund of any amount.
